Old Charm Lifetime Guarantee

We offer a lifetime guarantee on all Old Charm cabinet. Conditions apply as follows:

Each piece of furniture will comply with the quality standards laid down by the Company.

Should any complaint arise it will be dealt with quickly and to a satisfactory conclusion either by means of repair or by other necessary methods, so that the Company’s quality standards are upheld.

Any faults arising with the furniture within the lifetime of the Purchaser which are due to faulty manufacture will be repaired free of charge. This excludes damage, maltreatment or misuse, colour fastness, fabrics, fillings and normal wear and tear. It also excludes hinges, handles, clock mechanisms, electrical fittings, glass and leaded light glass.

The lifetime guarantee is specific to the Purchaser, who has been named on the Online Registration Form for the original purchase of the goods or within 2 years of the purchasers death. The Purchaser includes the purchaser’s spouse.

Any consumer who feels that a complaint has not been dealt with in a satisfactory way, may contact the furniture trade’s arbitration scheme via ‘The Furniture Ombudsman’ and Wood Bros agree to comply with any conclusion reached thereby. ‘The Furniture Ombudsman’ may be contacted at ‘The Furniture Ombudsman’ Furnishing Standards, Maxwell Road, Stevenage, Hertfordshire, SG1 2EW.

Should a consumer place an order with an approved Wood Bros stockist who ceases trading before the order is delivered to them, Wood Bros will undertake to supply the order to the consumer at the price agreed with the stockist (for which there should be a written quotation) less the amount of any deposit paid to the stockist, up to a maximum of 10% of the total value of the order.

Wood Bros undertake not to use materials which are environmentally harmful; to comply with government legislation concerning the use of raw materials; and in particular to ensure that all timbers used are from sustainable sources.

This Wood Bros guarantee is offered and administered by Wood Bros (Furniture) Ltd.

This guarantee does not affect your statutory rights.